Eligibility
The final policy must define return windows, product-condition requirements, hygiene or supplement exclusions, faulty goods and any statutory cancellation rights.
Do not send a product back until the approved return process and destination have been provided by the care team.
Requesting review
Use the Contact page with the order reference and a clear description. The care team may request reasonable evidence needed to assess damage, defect or fulfilment error.
Refund processing
Approved refunds will use the supported payment workflow. Final timing, deductions, return-cost responsibility and notification wording require legal and operational approval.
Automatic refunds are not implemented.
Questions about this information?
Use the care form and choose the closest support topic.
Contact ROOT3