Before you order
Available delivery methods, costs and any estimated delivery window are shown during checkout before payment.
Checkout remains unavailable until sales countries, tax treatment and fulfilment rules are approved.
After dispatch
When tracking is available, it will appear in your order record or dispatch communication. Carrier estimates are not guarantees.
Use the Contact page if an order appears delayed, damaged or incomplete. Keep the order reference and packaging while the care team reviews it.
Returns and refunds
Return eligibility, exclusions, time limits, return costs and refund timing require client legal approval before sales open.
Nothing on this page limits rights that cannot be excluded under applicable consumer law.
Questions about this information?
Use the care form and choose the closest support topic.
Contact ROOT3